When can I place an online order?
You can place an online order any day, anytime through our website - helmboldshotdogs.com
When will my order be fulfilled?
Orders are fulfilled Monday through Wednesday (holidays excluded).
When will my order be shipped?
After fulfillment, all orders are shipped via FedEx and should arrive in one or two business days depending on destination.
How is my order packaged?
We carefully cold pack your order for proper delivery. Your order containing perishable items will be hand-packed in an insulated cooler with frozen ice bricks. We do not use dry ice. The cooler is then placed in a shipping carton. Our meat is shipped fresh in vacuum-sealed packages. Mini hot dog rolls are shipped frozen from origin to maintain optimum freshness.
Can I make changes after placing my order?
Please email us at firstname.lastname@example.org and we will attempt to make all requested changes. Note: we may be unable to accommodate certain changes once shipping procedures have been set in motion.
Can I track my order?
Yes. After your order is fulfilled and shipping is arranged, you will receive a shipping confirmation email. The shipping confirmation email will have a tracking number and a link to FedEx so you may track your order.
What do I do if something is wrong with my order upon arrival?
If you have any issues or concerns with your order please email us at email@example.com. Please provide your contact information and a customer service representative will contact you as soon as possible. We will try to resolve any problem as best we can.
It is possible that FedEx may experience interruption based on extreme weather or emergency. Please contact us by email (firstname.lastname@example.org) if you have any concerns about your shipment. Any delivery may be reconsidered at our discretion based on location, weather or season in order to ensure a safe package.